BS EN 17398:2020 pdf free.Patient involvement in health care – Minimum requirements for person-centred care.
BS EN 17398 The patient’s narrative is essential when it comes to identifying patients’ views of their objectives, needs,preferences, values and resources, as well as perception of their own role in their care. The narrative includes information regarding the patient’s everyday life, condition, symptoms, disease knowledge and perception, and motivation/objectives. The question “what matters to you” can be a starting point that helps the patients present themselves as persons through a narrative (see Clause A.1). The narrative should in turn build on partnership between the care personnel and patient which encourages and empowers the patient to take part in the care process.The patient’s narrative enables care personnel to listen and try to understand the request (for health care services) of each specific individual. It can be a request for preventive care or relate to the patient’s experience of illness. Diseases and conditions can be described according to different criteria, but to understand what illness means in everyday life, the care personnel should listen carefully to each patient’s narrative. It is the care personnel’s responsibility to understand the patient’s objectives,knowledge, self-management skills and confidence, to strengthen these aspects where necessary and to ensure that relevant interventions and support services are available (see Clause A.3). The essence is to understand what an illness means in the everyday life of the person. This should be the point of departure for all subsequent interventions in the care of that person. This can be obtained through a narrative, but also through other means of communication when the patient is not able to
provide a narrative. Necessary insights (see Clause A.Z for example) are obtained through a process of interpretation of words or observations carried out by the care personnel.Effective communication between care personnel and patients is a prerequisite for patient involvement. It needs to be recognized that e.g. sensory or cognitive impairments, educational differences,
differences in language, or culture can hamper communication between the patient and care personnel (see Clause A.Z). BS EN 17398 pdf download.