BS EN ISO 41011:2018 pdf free.Facility management – Vocabulary.
BS EN ISO 41011 defines terms used in facility management standards.
The International Standards on facility management (FM) developed by ISO/TC 267 describe the characteristics of facility management and are intended for use in both the private and public sectors. NOTE The terms “facility managementu and “facilities management” can be used interchangeably.
International cooperation in the preparation of these International Standards has identified common practices that can be applied across a wide variety of market sectors, organizational types, process activities and geographies, and their implementation will help to:
— improve quality, productivity and financial performance;
— enhance sustainability and reduce negative environmental impact;
— develop functional and motivating work environments;
— maintain regulatory compliance and provide safe workplaces;
— optimize life cycle performance and costs;
— improve resilience and relevance;
— project an organization’s identity and image inure successfully.
3.1 Terms related to facility management
3.1.1
facility management
facilities management
FM
organizational tunction which integrates people, place and process (3.51) within the built environnent (32.3) with the purpose of improving the quality (37.1) of life of people and the productivity of the core business (3.1.7)
3.1.2
internal service provision
in-house service provision
delivery and management of a service (3.5.3) by staff employed by the demand organization (3.3.1.1)
3.1.3
support service
non-primary activity (3.5.2) delivered in support of core business (3.1.7)
3.1.3.1
facility service
support provision to the primary activities (3.7.4) of an organization (3.3.1), delivered by an internal or external provider
3.1.4.1
requirement
need (3.1.4) or expectation that is stated, generally implied or obligatory
Note 1 to entry: “Generally implied” means that it is custom or common practice for the organization (3.3.1) and interested parties (333) that the need or expectation under consideration Is implied.
Note 2 to entry: A specified requirement is one that is stated, for example in documented information (37.7).
3.1.4.2
demand
stated requirement (3.1.4.1) for a services (153) or products (3.511) to be delivered
3.1.4.3
service level
complete description of requirements (3.1.4.1) of a product (3.5.1.1), process (3.5.1) or system (3.5.4) with their characteristics
3.1.4.3.1
service level agreement
SLA
document which has been agreed between the demand organization (3.3.1.1) and a service provider (3.1.5) on performance (3.8.3), measurement (381) and conditions of service (3.5.3) delivery