BS ISO 22059:2020 pdf free.uidelines on consumer warranties / guarantees.
BS ISO 22059 7.1.2 Failures that can be repaired This subclause refers to failures that can be repaired or rectified within a reasonable period. In this respect, the following forms of redress are available to the consumer:
a) repair or correction; or
b) curing any defect in title; or
c) replacing the product with a product of identical type — where the warranties/guarantees relating to the supply of product shall apply to the replacement product; or
d) providing a refund of any money paid or other consideration provided by the consumer in respect of the product where the supplier cannot reasonably be expected to repair or replace the product or cure any defect in title; or
e) where the supplier refuses to repair within a reasonable time, the consumer may:
1) repair the product elsewhere and obtain from the supplier all reasonable costs in having the failure repaired; or
2) reject the product.
7.1.3 Failures that cannot be repaired
This subclause refers to failures that cannot be repaired or are too difficult to be repaired within a reasonable time, including substantial failure. Substantial failures in relation to goods, include that:
a) a reasonable consumer would not buy the product if they know/realize the failure;
b) the said product has significant differences from description, sample or demonstration model;
c) the said product is not suitable for the purpose for which it is supplied;
d) the said product does not have the acceptable quality because it is unsafe.
With respect to faulty products that cannot be repaired, the following forms of redress are available to the consumer:
a) reject the product; or
b) replacement; or
c) obtain from the manufacturer and/or supplier compensation for any reduction in the value of the product below the price paid; and
d) other damages for any loss or damage suffered by the consumer resulting from the failure.BS ISO 22059 pdf download.